Questions operators actually ask

Frequently asked questions

Will my callers know they are talking to an AI?

Yes. The agent identifies itself as an automated assistant in its greeting, on every call. We built the disclosure in from the start.

What does it cost?

A flat monthly fee, confirmed with you on the intake call before anything is billed. We do not meter your calls by the minute, and multi-location setups or custom integrations are scoped individually.

Do I get recordings of my calls?

You get full written transcripts of every call, turn by turn, available on request. We promise only what is running. Right now that is transcripts. If audio capture ships later, it will be offered explicitly, never assumed.

What happens when the agent gets something wrong?

Tell us about the call. We pull the transcript, confirm what the agent actually said, fix the underlying cause, and report back what we found and what we changed. Problems that affect live service are worked the same business day.

What happens if your systems go down mid-call?

The agent tells the caller plainly that it is having a technical problem, apologizes, and invites them to call back, rather than looping or going silent. Our monitoring flags degraded calls automatically and escalates to our team when trouble repeats.

Do I have to change my phone number?

No. You keep your number and forward it to the agent, which takes minutes and reverses just as fast. If you prefer, we can port the number or set up a new one.

Can the agent answer only when my staff cannot?

Yes. Overflow-only is a natural setup: your staff answer as usual and the agent picks up after a set number of rings, after hours, or during your rush. It can also answer everything. You choose, and you can change it.

Will this fit my kind of business?

Sometimes the honest answer is not yet, and our intake is built to say so. Call the readiness line and the agent will ask a few questions about how your phone gets used, then give you a straight recommendation on the call, including whether now is the right time at all.

Who sees my call data?

Call transcripts are treated as your business records. Access is limited to the people doing the work on your account, and we delete them on your request.

How do I get my transcripts?

Ask us for any call and we send you the transcript. Self-serve access is planned; until it ships, every transcript request is handled by a person on your account, the same business day.

Does the agent speak languages other than English?

English only today. If many of your callers speak another language, say so on the intake call, because it changes our recommendation.

How do I stop the service?

Remove the forwarding and your line behaves exactly as it did before, within minutes. There is no long-term contract, and your number stays yours.